VPR - FAQ
EMPERIA Digital Shop is operated by EMPERIA Digital Solutions GmbH based in Germany.
The products and services are aimed at customers from the Germany area.
For customers from Europe or for international customers, a separate shop provided.
You simply select the software subscription you want, create a user account, enter your payment information and get immediate access to the software. The subscription will be automatically renewed unless you cancel it before the end of the term via the administration area of your customer account.
We have a proper invoice for the German area. In the future, sales will be expanded to the EU region and the international market.
We offer both basic plans for individuals and advanced plans for businesses with more extensive needs.
You can upgrade or cancel your subscription at any time. This can be easily done through your user account in our online store. There are no long-term commitments and you have full control over your subscription.
You will receive an email for each payment cycle with the corresponding invoice and a link to the current version of the subscribed software.
If there is an unscheduled update of the software, you will be informed directly via the registered email address.
Then run the software according to the instructions and check if it works properly.
If you encounter any problems, you can contact our support team for further assistance.
Specific hardware requirements vary by product, but typically include aspects such as processor power, memory, graphics card, and storage space. This information can be found in the product description or technical specifications on our website.
If you find that your hardware does not meet all requirements or that an upgrade makes sense, we will be happy to offer you comprehensive advice on suitable hardware bundles and special solutions.
These solutions can be created either by adapting existing modules or by developing completely new functions and features.
We offer comprehensive support and maintenance for all our customized software solutions.
Our support team is available to answer any questions or problems you may have and will ensure that your software always runs smoothly.
For more information or to discuss a customized software solution for your business, please contact us.
Our experienced team is available to ensure your systems run smoothly and meet your needs.
We support a variety of streaming and conferencing systems, including live streaming platforms, video conferencing software, webinar platforms and more.
Our team is familiar with the common systems and can help you select, set up and optimize them.
Our service includes advice on selecting the right systems for your requirements, setting up and configuring the hardware and software,
the integration of peripherals such as cameras and microphones, the training of your employees and ongoing support in case of questions or problems.
In addition, we can help you seamlessly integrate streaming and conferencing systems into your existing infrastructure. Our goal is to
ensure that your systems work together efficiently and function smoothly to meet your business needs.